Returns Refund and Cancellation Policies
Purple Style Labs Pvt Ltd will accept Return or Size Exchange of a product only if the following conditions are met.
1. Return/Size Exchange should be initiated within 3 days of order delivery.
2. The tags on the product should be intact.
3. The product should be unwashed, unused and in an undamaged condition.
4. The item needs to be returned along with the original packaging.
After receiving and reviewing return shipment, the refund amount will be refunded within 5-10 days by the same payment method.
Limitation on refund amount for courier charges
If the customer wants to instant return or return within 15 days from delivery date, and Purple Style Labs Pvt Ltd does not offer reverse pickup of the items, the customer can send us the shipment himself/herself.
Reverse Pickup Process
Self-send process In case of Return initiated and subsequently couriered the product by the
Customer himself/herself, if it is found that the claimed shipment was not delivered to Purple
Style Labs or the shipment was empty, the onus shall be on the customer to prove through
presentation/submission of Proof of Delivery (PoD) from the concerned logistic service provider
to establish his/her claim of return. Purple Style Labs Pvt Ltd will not be liable for the products
returned by mistake.
In a scenario where a product not belonging to Purple Style Labs Pvt Ltd is returned by mistake, Purple Style Labs Pvt Ltd is not accountable for misplacement of the product and is not responsible for its delivery back to the customer. Limitation on refund amount for courier charges.
Purple Style labs Pvt Ltd believes in helping its customers as far as possible, and has therefore a
liberal cancellation policy. Under this policy:
Cancellations will be considered only if the request is made within 24 hours of placing an order. However, the cancellation request will not be entertained if the orders have been communicated to the vendors/merchants and they have initiated the process of shipping them. There is no cancellation of orders placed under the Same Day Delivery category. No cancellations are entertained for those products that the Purple Style Labs Pvt Ltd marketing team has obtained on special occasions like Pongal, Diwali, and Valentine’s Day etc. These are limited occasion offers and therefore cancellations are not possible. In case you feel that the product received is not as shown on the site or as per your expectations, you must bring it to the notice of our customer service within 24 hours of receiving the product. The customer service team after looking into your complaint will take an appropriate decision. In case of complaints regarding products that come with a warranty from manufacturers, please refer the issue to them.
Cancellation of Bulk Orders
Purple Style Labs Pvt Ltd may cancel any orders that classify as 'Bulk Order' under certain criteria at any stage of the product delivery. An order can be classified as 'Bulk Order' if it meets with the below mentioned criteria, and any additional criteria as defined by Purple Style Labs:
1. Products ordered are not for self-consumption but for commercial resale
2. Multiple orders placed for same product at the same address, depending on the product category
3. Bulk quantity of the same product ordered
4. Invalid address given in order details
5. Any malpractice used to place the order